Refund policy

Since your store sells a mix of digital downloads, print-on-demand products, and handmade items, your policy should clearly distinguish between each product type. Here's a polished version you can use on Shopify.

Return & Refund Policy

Last Updated: July 16, 2026

Thank you for shopping with us! We appreciate your support of our small business. Because we offer a variety of products, our return policy differs depending on the type of item purchased.

Digital Downloads

Due to the nature of digital products, all digital download sales are final.

Once a digital file has been purchased or downloaded, we cannot offer refunds, returns, or exchanges.

If you experience trouble accessing your files or believe you received the wrong file, please contact us. We'll gladly help resolve any technical issues.

Digital files are for personal use unless otherwise stated in the product listing. They may not be resold, shared, redistributed, or claimed as your own.

Print-on-Demand Products

Our print-on-demand products are made especially for you after your order is placed.

Because these items are custom produced, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind

  • Buyer mistakes

Please review all sizing charts, color options, and personalization details carefully before completing your purchase.

If your item arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect due to our error

please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If approved, we'll replace the item or issue a refund at no additional cost to you.

Handmade Products

We want you to love your purchase.

Eligible handmade items may be returned within 30 days of delivery if they are:

  • Unused

  • In their original condition

  • Returned in the original packaging whenever possible

Customers are responsible for return shipping unless the return is due to our mistake or the item arrived damaged or defective.

Personalized or custom-made handmade items cannot be returned or exchanged unless they arrive damaged, defective, or contain an error made by us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the shipping packaging

  • A brief explanation of the issue

We'll review your claim promptly and, when appropriate, send a replacement or issue a full refund.

Lost or Delayed Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

If your tracking information shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your property.

  • Asking neighbors or household members.

  • Contacting the shipping carrier.

If you still need assistance, please contact us and we'll do our best to help.

We are not responsible for packages lost or stolen after the carrier marks them as delivered.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after your refund is processed for your financial institution to post the funds to your account.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Because many of our products begin production shortly after an order is placed, cancellation requests cannot be guaranteed.

If you need to cancel an order, please contact us as soon as possible. If production has not yet started, we'll do our best to accommodate your request.

Digital download orders cannot be canceled once payment has been completed.

Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact us through our Contact page or email us. We strive to respond within 1–2 business days.