Contact Us

We're here to help!

Whether you have a question about an order, need assistance with a digital download, have a product question, or simply want to say hello, we'd love to hear from you.

Customer Support

Please email us at:

Email: thetreasuredbookshelf@gmail.com

We aim to respond to all inquiries within 1–2 business days. During holidays, product launches, or busy seasons, response times may be slightly longer.

Before You Contact Us

To help us assist you as quickly as possible, please include:

• Your name
• Your order number (if applicable)
• A brief description of your question or issue
• Photos of the product (if you're contacting us about a damaged or incorrect item)

Frequently Asked Questions

Where is my order?
Once your order ships, you'll receive a tracking email (for physical products). Please allow up to 48 hours for tracking information to update.

I purchased a digital download but can't find it.
If you're having trouble accessing your files, contact us with your order number and we'll help you get your download.

Can I return my purchase?
Please see our Return & Refund Policy for complete details regarding digital downloads, print-on-demand products, and handmade items.

Can I change or cancel my order?
If your order has not entered production, we'll do our best to make changes. Please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

Business Hours

Customer support is available:

Monday – Friday
12:00 PM – 9:00 PM (Central Time)

Messages received outside business hours, on weekends, or during holidays will be answered as soon as possible on the next business day.

Thank You

Thank you for supporting our small business! Every order means so much to us, and we're committed to providing quality products and excellent customer service. We look forward to helping you!